Reference

Explore Your Rights and Our Policy Terms

surg11 sets out these terms so you know exactly where you stand — what we collect, how your account data is handled, and which regional rules apply. Access depends on local law and is available where local law permits in Indonesia.

Account PolicyData HandlingDANA · OVO · GoPay ContextIndonesia Region TermsContact Rights
surg11 Explore Your Rights and Our Policy Terms
HOW WE PROTECT YOU

Open a Secure Account with Clear Data Practices

Account security and data clarity are handled at the infrastructure level — not just in policy text. Here is what that looks like in practice for your surg11 account in Indonesia.

Data We Hold

We retain your registration details and wallet transaction records — DANA, OVO, GoPay — only for as long as needed to service your account and meet internal compliance requirements. No data is sold.

Cookie Use

surg11 uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party ad tracking cookies are placed without your consent.

Account Security

Your account is protected by password authentication and OTP verification for sensitive actions like withdrawal requests or contact-detail changes. We recommend a unique password not used on other sites.

Requesting Changes

To update, correct, or request removal of your personal data, log into your account portal or contact support in writing. We process confirmed data requests within a reasonable timeframe and notify you when complete.

CONTACT LEGAL TEAM

Reach Us for Account or Policy Questions

If you have a question about these terms, your data, or how your account is handled, our support team can walk you through it. We handle policy queries through the same channels as account support — live chat on the site, or via email for written requests that need a documented response.

Live Chat Open the chat widget on surg11 and select Account or Legal from the topic menu. Our team handles policy questions alongside account queries during support hours.
Email Support Send your request to our support address for any written policy query, data access request, or account-closure confirmation. We respond to documented legal requests in writing.
Account Portal Log into your surg11 account to view your personal data summary, wallet transaction history across DANA, OVO, and GoPay, and to submit a data-update or removal request directly.

Switch Between Policy Topics with These Answers

These cover the questions we see most often about our terms, your data rights, and how to act on them through your surg11 account.

We collect your name, contact details, and account credentials at registration. Once you deposit via DANA, OVO, or GoPay, transaction records are also stored for account and compliance purposes.

We do not sell your data. We may share transaction records with payment processors like DANA or OVO only as needed to complete or verify your deposit and withdrawal activity.

We retain transaction logs and account records for a defined retention period after closure. You can request confirmation of the exact window by contacting support through the account portal or via email.

Log into your surg11 account and use the data-management section in the portal, or send a written request to support. We confirm receipt and process verified requests within a reasonable timeframe.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that your use of surg11 is lawful under the regulations that apply to you.

Raise the dispute through our live chat or email support. We pull the relevant wallet transaction log and respond in writing. Payment processor records from DANA, OVO, or GoPay may also be referenced.