Reference

Read the Rules Before You Open Your Account

These terms set out what you agree to when you use surg11 — covering your account, how your payments through DANA, OVO, and GoPay are handled, and the boundaries of access where local law applies.

Account use rulesDANA, OVO, GoPay payment termsEligibility by local lawAccount security obligationsHow to contact us on disputes

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CONTACT & DISPUTES

Reach Us on Any Terms Question

If something in these terms is unclear, or if you want to raise a dispute about your account or a payment, our support team handles terms-related queries directly. We aim to respond to account-related concerns promptly. For issues involving your DANA, OVO, or GoPay wallet, let us know the transaction reference so we can trace it on our end.

ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and data handling sit inside the same framework as these terms. We use SSL encryption across the platform, and your login is protected by a one-time password (OTP) sent to your registered mobile number each session. We do not store your DANA, OVO, or GoPay wallet credentials on our servers — payment verification happens through the wallet provider's own secure handshake. If you believe your account has been accessed without your permission, use the account-lock option in your profile settings immediately, then contact support with your registered email address.

Data Retention

We retain account and transaction records for as long as required under applicable local regulations. You can request a summary of the data we hold by writing to our support team from your registered email address.

Cookie Use

Cookies on surg11 are used to keep your session active and to remember your wallet preference between visits. You can manage cookie settings through your browser, though some account features may not work without session cookies enabled.

Account Changes

To update your registered mobile number, email, or linked wallet, go to the profile section of your account and follow the verification steps. Changes to your linked payment wallet require re-verification before the next withdrawal.

Dispute Resolution

Disputes about transactions, account standing, or interpretation of these terms are handled by our support team first. If a matter cannot be resolved through support, it proceeds under the dispute process described in the full terms document accessible in your account.

What These Terms Cover for Your Account

surg11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on surg11, you confirm that you meet the eligibility requirements for your region and that access is permitted under local law where you are. These terms govern every interaction between you and the platform — from the moment you register through to

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any withdrawal you request via DANA, OVO, or GoPay. We do not accept accounts where access is restricted by local regulation. Your account is personal and non-transferable; sharing login credentials or allowing someone else to transact on your behalf is a breach of these terms. When
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you deposit using GoPay or OVO, the transaction is subject to the payment provider's own terms in addition to ours — we are not responsible for delays that originate on the wallet side. We reserve the right to suspend or close an account if we detect
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activity that conflicts with these terms or with applicable local requirements. Any balance held at the time of closure will be reviewed and, where eligible, returned to the verified wallet you used to deposit. Changes to these terms will be posted on this page; continued use
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of the account after a change is posted means you accept the updated version. If something is unclear, contact our support team before transacting.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These questions cover what you actually need to know about how the terms affect your account day to day — from eligibility to how we handle your wallet data and what happens if you want to close your account.

These terms apply to anyone who opens or uses a surg11 account. Access depends on local law and is available only in regions where it is permitted. If you are in a restricted area, you are not eligible to hold an account.

Your account must be used only by you. Logging in on a shared device is your responsibility — always sign out after each session. If we detect multiple people using the same account, it may be suspended under these terms.

Any eligible balance will be reviewed on closure. If the balance is returnable under these terms, we send it back to the verified wallet you used to deposit — your DANA, OVO, or GoPay account, depending on your transaction history.

We post updates on this page. Continuing to use your account after a change is posted means you accept the new version. We recommend checking this page periodically, especially after any platform update notification.

Send a request from your registered email address to our support team, referencing your account ID. We will respond with a summary of the personal data and transaction records we hold, in line with applicable local requirements.

Use the account-lock option in your profile settings right away, then contact support via live chat or email. Provide your registered email and the approximate time you noticed the suspicious access so we can investigate quickly.

Read the Rules Before You Open Your Account

Reach Us on Any Terms Question

How We Handle Your Data and Account Access

Data Retention

Cookie Use

Account Changes

Dispute Resolution

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use a shared device to access my account?

03 What happens to my DANA or OVO balance if my account is closed?

04 How will I know if the terms change?

05 How do I request a copy of the data surg11 holds about me?

06 What should I do if I think my account was accessed by someone else?

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