Reference

How surg11 Handles Your Personal Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount security & verificationData access requests acceptedCookie usage disclosedRetention periods explained

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. Reach us through live chat directly in the lobby, or use the email channel for written requests that need a documented response. We aim to acknowledge data-related requests within one business day.

Team online

Live Chat

Open the chat widget inside your account lobby for the fastest response on data queries or account privacy concerns.

Email Support

Send written data requests or correction notices to our support email. We keep a record of every privacy-related correspondence.

Account Settings

Some data preferences — including marketing communication opt-outs — can be managed directly from your account settings page without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Account security at surg11 uses standard encryption in transit and at rest. When you log in, an OTP is sent to your registered contact to confirm it is you — this applies whether you are on mobile in Jakarta or on desktop anywhere else. We review data retention schedules periodically and remove account data that is no longer needed for legal or operational purposes.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure under applicable regulations. You can request deletion where local law allows.

Cookie Control

Session cookies keep you logged in during your visit. Analytics cookies help us improve lobby load times. You can block non-essential cookies in your browser without losing account access.

Account Security

OTP verification is required at login and for sensitive account changes. If you notice unrecognised activity, contact live chat immediately to freeze your account.

Data Requests

To access, correct, or request removal of your personal data, submit a written request via our support email. We will respond within the timeframe required by applicable local law.

What Data We Collect and Why

surg11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on surg11, we collect the information needed to run your account: your registration details, login activity, and payment records tied to your chosen wallet — whether that is DANA, OVO, or GoPay. We use this data to process your deposits and

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withdrawals, verify your identity, and keep your account secure. We do not sell your personal data to third parties. Cookies and similar tracking tools are used to remember your session, load the lobby faster on your next visit, and understand which sections of the site you
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use most. You can manage cookie preferences through your browser settings at any time. Data shared with payment processors — including the e-wallet providers you connect to your account — is limited to what those processors need to complete your transaction. Availability of our services depends
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on local law and eligible regions. If you are accessing from Jakarta or Surabaya, the same data rules apply regardless of which device you use to reach the lobby.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on surg11

Below are the questions we hear most often about data, cookies, and account privacy. If your question is not covered here, reach our support team through live chat or email.

We collect your registration details, login history, and payment transaction records — including activity through DANA, OVO, or GoPay — needed to operate and secure your account.

We share data only with payment processors like your connected e-wallet provider, and only the minimum needed to complete your transaction. We do not sell personal data.

Send a written request to our support email from your registered address. We will acknowledge it within one business day and respond within the timeframe local law requires.

Yes, where local law permits. Submit a deletion request via support email. Some data may be retained for the period required by financial regulations before full removal.

Session cookies keep your lobby active during your visit. Analytics cookies help us improve page load speed. You can disable non-essential cookies in your browser settings at any time.

Retention periods follow applicable financial and legal requirements for the region. Once those periods expire, account data is removed from our active systems.

How surg11 Handles Your Personal Data

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies, and Account Security

Data Retention

Cookie Control

Account Security

Data Requests

Common Questions About Your Privacy on surg11

01 What personal data does surg11 collect when I open an account?

02 Does surg11 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask surg11 to delete my account data?

05 How does surg11 use cookies?

06 How long does surg11 keep my data after I close my account?

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